help center

The ServicePortal allows child care programs and teachers access to all of thread’s services in one place. It is also the hub for services provided by the Alaska SEED Registry. Find how-to documentation and answers to your ServicePortal questions here.

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What can child care professionals do in the ServicePortal?

  • Join or renew your membership in the Alaska SEED Registry.
  • View the Alaska SEED Career Ladder.
  • Register yourself or multiple staff for thread training.
  • Cancel a training registration.
  • Print training transcripts.
  • Update your contact information and opt-in to emails or text reminders.

Still need help?

Check out our FAQs for answers to frequently asked questions.

If you cannot find the support you’re looking for, please contact us:

800.278.3723
info@threadalaska.org

Getting Started

Video: How to Log Into the Portal for the First Time
Creating Your Account

If you have had an active Alaska SEED Registry membership in the past four years, you will receive an email from thread or threadsalesforce@threadalaska.org. The email will include a welcome message with a link to follow to get started. Your username will be included in this email and is usually your personal email with .thread added to the end of it.

If you have not had an active Alaska SEED Registry membership, the first step in accessing the ServicePortal is creating your free account by clicking “Not a member?” under the login button on the login page.

To create your username, simply add .thread to the end of your email address. For example, if your email address is example@email.com, your username will be example@email.com.thread. This addition will help you establish a unique and easily identifiable username for your account.

Fill out all the fields on the form. Read and check the box agreeing with the Terms & Conditions and then click Register. You will then be successfully logged in and redirected to your home page.

How to Submit an Alaska SEED Registry Application

Video: How to Submit an Alaska SEED Registry Application
Getting Started

Click on “SEED” in the red navigation menu across the top of the screen and then click “Alaska SEED Registry Application.” Please read the informational text on the screen and then click “Next” at the bottom right.

Contact/Demographic Information

On the next screen, you will need to fill out your Name, Date of Birth, and contact information and then click Next again. *Please note that if you opt out of emails on this screen, you may not receive certain emails such as training reminders, SEED certificates, or SEED Registry renewal reminders.

On the next screen, you will fill out your demographic information and then click “Next.”

Career Ladder Type and Field Experience

Choose Your Career Ladder

On the next screen, you will fill out your experience in the early child care field and whether you are applying for the Early Childhood/School Age or Infant Learning Program Career Ladder. You can find a description of both ladders here.

Place of Employment

The next screen will verify your primary place of employment. If the information is correct, select “Yes.” Options will appear allowing you to give consent for your program owner/administrator to register you for trainings and/or view your Alaska SEED level and status. Once you have made your selections, you will click “Next” at the bottom right.

If your primary place of employment is incorrect, please select “No” and then “Next” at the bottom right.

On this next screen, in the Select Organization field, begin typing in the name of the program or organization you work for and then click on the appropriate organization/program name that appears to populate the field.

Fill out all of the required fields. Make sure to review your selections for allowing your program administrator to register you for training or view your Alaska SEED level and status. Click “Next.”

If your employer does not appear in the list, please check the box “My employer is not in this list.” An open text field will appear and allow you to type in your employer’s name and then click “Next” to proceed to the next step.

Review Your Job History

The next screen allows you to review your job history in the early child care field. If you do not see a child care program or organization that you work/worked for in the list on this screen, you can click “Add an Employer,” and then the “Next” button located at the bottom right.

Here, you will begin typing in the name of the program or organization you work for in the “Select Organization” field, and then click on the appropriate organization/program name that appears in order to populate the field.

If your employer does not appear in the list, please check the box “My employer is not in this list.” An open text field will appear and allow you to type in your employer’s name and then click “Next” to proceed to the next step.

You will also need to fill out your title or role at your place of employment, your employment type (contractor, owner, employee, volunteer), your employment status (full time, part time, seasonal, or ad hoc), whether this place of employment is your current place of employment or former, your start date at this place of employment (and end date if it is a former place of employment), your hourly wage (if salary, estimate what your hourly wage would be), your hours worked per week, months worked per year, age groups worked with (to select multiple age groups, hold down the shift or ctrl key while clicking). Make sure to review your selections for allowing your program administrator to register you for training or view your Alaska SEED level and status. Click “Next” located at the bottom right of the screen.

Updating Existing Employment Records

If any of the information on this screen is incorrect, select “Edit an Existing Record,” and then click “Next” located at the bottom right of the screen.

Select which place of employment has incorrect information and then click “Next” located at the bottom right of the screen.

Select if the program or organization is your “Current” or “Former” place of employment (if Former, select what date your employment ended). If the data issue is something other than changing the Current or Former status, select “Other data issue,” type what the issue in the box that appears, and then click “Next” located at the bottom right of the screen.

If you are done editing your early child care employment history, select “I’m Done Entering Employment History,” and then click “Next” located at the bottom right of the screen.

Education and Training History

This next screen allows you to view the education and training documentation you have previously uploaded. Click “Next” located at that bottom right of the screen to proceed to adding additional Education and Training History.

Select the checkbox next to the type of education and training history you would like to add/upload and then click “Next” located at the bottom right of the screen. If you have nothing to add, select “I have no Education & Training History to add at this time,” and then click “Next” located at the bottom right of the screen.

Conferences: adding information about conferences you have attended

To add a conference you attended, make sure to select the checkbox next to “Conferences,” and then click “Next” at the bottom right of the screen. You will select the name of the conference attended, the date the conference started as well as ended, the number of days you attended the conference, type in the number of hours you were in attendance at the conference, and then type in the amount of the conference fee, if applicable, then click “Next” located at the bottom right of the screen.

Upload any documentation pertaining to the conference, by clicking “Upload Files.” Select which file you would like to upload and then click “Open.” Click “Done” in the Upload Files box that appears, once the file has completed uploading.

If you would like to add another conference you attended, select “Yes” under “Add another Conference?,” and then click “Next” located at the bottom right of the screen.

If you are done adding conferences you have attended, select “No” under “Add another Conference?,” and then click “Next” located at the bottom right of the screen.

If you are done adding Education & Training History information, select “No” under “Do you need to add any additional Education & Training History information?” and then click “Next” located at the bottom right of the screen.

If you need to add additional Education and Training History information or documentation, select “Yes” under “Do you need to add any additional Education & Training History information?” and then click “Next” located at the bottom right of the screen.

Coursework: adding information about coursework you have completed

To add information about recent coursework, make sure to select the checkbox next to “Coursework,” and then click “Next” at the bottom right of the screen.

You will enter in the Course Prefix, the Course Title, the Course Number, and the Institution Name you took this coursework from. Then click “Next” located at the bottom right of the screen.

Upload any documentation pertaining to your coursework, by clicking “Upload Files.” Select which file you would like to upload and then click “Open.” Click “Done” in the Upload Files box that appears, once the file has completed uploading.

If you would like to add more coursework information, select “Yes” under “Add another Coursework?,” and then click “Next” located at the bottom right of the screen.

If you are done adding information about coursework you have completed, select “No” under “Add another Coursework?,” and then click “Next” located at the bottom right of the screen.

If you are done adding Education & Training History information, select “No” under “Do you need to add any additional Education & Training History information?” and then click “Next” located at the bottom right of the screen.

If you need to add additional Education and Training History information or documentation, select “Yes” under “Do you need to add any additional Education & Training History information?” and then click “Next” located at the bottom right of the screen.

Credentials, Certification or Professional License: adding information about credentials, certifications or professional licenses you have received

To add information about recent credentials, certifications or professionals licenses you have received, make sure to select the checkbox next to “Credentials, Cert or Prof License,” and then click “Next” at the bottom right of the screen.

Select the name of the Credential, Cert or Professional License from the drop down list. Type in the Institution Name (if applicable). Select the date the credential expires (if applicable). Then click “Next” located at the bottom right of the screen.

Upload any documentation pertaining to your Credential, Cert or Professional License, by clicking “Upload Files.” Select which file you would like to upload and then click “Open.” Click “Done” in the Upload Files box that appears, once the file has completed uploading.

If you would like to add more Credential, Cert or Professional License information, select “Yes” under “Add another Credential, Certification or Professional License?,” and then click “Next” located at the bottom right of the screen.

If you are done adding information about Credentials, Certs or Professional Licenses you have received, select “No” under “Add another Credential, Cert or Professional License?,” and then click “Next” located at the bottom right of the screen.

If you are done adding Education & Training History information, select “No” under “Do you need to add any additional Education & Training History information?” and then click “Next” located at the bottom right of the screen.

If you need to add additional Education and Training History information or documentation, select “Yes” under “Do you need to add any additional Education & Training History information?” and then click “Next” located at the bottom right of the screen.

Degrees: adding information about degrees you have received

To add information about recent degrees you have received, make sure to select the checkbox next to “Degrees,” and then click “Next” at the bottom right of the screen.

Select the name of the Degree Level achieved from the drop down list provided. Type in the name of the degree in the box labeled “Degree Name.” If applicable, type in the name of the Minor in the box labeled “Minor (if applicable).” Select the Degree Category from the drop down list provided (Early Childhood, School-Age, Related field, Unrelated field). Type the name of the institution you received the degree from in the box labeled “Institution Name.” Select the date you received the degree in the box labeled “Degree Conferral Date.” Then click “Next” located at the bottom right of the screen.

Upload any documentation pertaining to your degree, by clicking “Upload Files.” Select which file you would like to upload and then click “Open.” Click “Done” in the Upload Files box that appears, once the file has completed uploading.

If you would like to add more degrees you have received, select “Yes” under “Add another Degree?,” and then click “Next” located at the bottom right of the screen.

If you are done adding information about degrees you have received, select No under “Add another Degree?,” and then click “Next” located at the bottom right of the screen.

If you are done adding Education & Training History information, select “No” under “Do you need to add any additional Education & Training History information?” and then click “Next” located at the bottom right of the screen.

If you need to add additional Education and Training History information or documentation, select “Yes” under “Do you need to add any additional Education & Training History information?” and then click “Next” located at the bottom right of the screen.

Trainings: adding information about trainings you have attended

To add information about recent trainings you have attended, make sure to select the checkbox next to “Trainings,” and then click “Next” at the bottom right of the screen.

Type in the name of the institution you received this training from in the box labeled “Training Entity.” Type the name of the training in the box labeled “Training Title.” Then click “Next” located at the bottom right of the screen.

Upload any documentation pertaining to your training, by clicking “Upload Files.” Select which file you would like to upload and then click “Open.” Click “Done” in the Upload Files box that appears, once the file has completed uploading.

If you would like to add more trainings you have attended, select “Yes” under “Add another Training?,” and then click “Next” located at the bottom right of the screen.

If you are done adding information about trainings you have attended, select “No” under “Add another Training?,” and then click “Next” located at the bottom right of the screen.

If you are done adding Education & Training History information, select “No” under “Do you need to add any additional Education & Training History information?” and then click “Next” located at the bottom right of the screen.

If you need to add additional Education and Training History information or documentation, select “Yes” under “Do you need to add any additional Education & Training History information?” and then click “Next” located at the bottom right of the screen.

Final Submission

You can type in any additional notes in the box on this next screen. You can also upload any additional files or documents by clicking “Upload Files.” Select which file you would like to upload and then click “Open.” Click “Done” in the Upload Files box that appears, once the file has completed uploading. Click “Next,” located at the bottom right of the screen, when you are done adding any additional files or notes.

The next screen will read “THANK YOU! Your application has been submitted. We will reach out to you if we need any additional information.” You can click “Done” to be returned back to the Home screen.