{"id":40506,"date":"2024-04-09T14:07:09","date_gmt":"2024-04-09T22:07:09","guid":{"rendered":"https:\/\/www.threadalaska.org\/thread\/serviceportal-help-copy\/"},"modified":"2025-01-15T15:33:17","modified_gmt":"2025-01-16T00:33:17","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.threadalaska.org\/thread\/serviceportal-help\/faqs\/","title":{"rendered":"ServicePortal FAQs"},"content":{"rendered":"\n<div class=\"gtranslate_wrapper\"><\/div>\r\n<script>window.gtranslateSettings = {\"default_language\":\"en\",\"languages\":[\"en\",\"es\",\"fr\",\"de\",\"ko\",\"hmn\",\"ru\"],\"wrapper_selector\":\".gtranslate_wrapper\",\"flag_size\":16,\"switcher_horizontal_position\":\"inline\",\"alt_flags\":{\"en\":\"usa\",\"es\":\"mexico\"}}<\/script>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-columns gb-layout-columns-2 gb-2-col-equal\" style=\"margin-top:20px;margin-bottom:20px;padding-top:1em;padding-right:1em;padding-bottom:1em;padding-left:1em\"><div class=\"gb-layout-column-wrap gb-block-layout-column-gap-2 gb-is-responsive-column\">\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\">\n<h3 class=\"wp-block-heading has-text-align-center script headings has-red-color has-text-color has-x-large-font-size\" id=\"top\">frequently asked questions<\/h3>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\">\n<p class=\"has-medium-gray-color has-text-color\">The ServicePortal allows child care programs and teachers access to all of <strong>thread&#8217;s <\/strong>services in one place. It is also the hub for services provided by the Alaska SEED Registry. Find answers to your ServicePortal questions here.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-buttons uagb-buttons__outer-wrap uagb-btn__default-btn uagb-btn-tablet__default-btn uagb-btn-mobile__default-btn uagb-block-5738ac28\"><div class=\"uagb-buttons__wrap uagb-buttons-layout-wrap \">\n<div class=\"wp-block-uagb-buttons-child uagb-buttons__outer-wrap uagb-block-e3112204 wp-block-button\"><div class=\"uagb-button__wrapper\"><a class=\"uagb-buttons-repeater wp-block-button__link\" aria-label=\"\" href=\"https:\/\/www.threadalaska.org\/thread\/serviceportal-help\/\" rel=\"follow noopener\" target=\"_self\" role=\"button\"><div class=\"uagb-button__link\">Visit the Help Center<\/div><\/a><\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-buttons-child uagb-buttons__outer-wrap uagb-block-cbba3eb6 wp-block-button\"><div class=\"uagb-button__wrapper\"><a class=\"uagb-buttons-repeater wp-block-button__link\" aria-label=\"\" href=\"https:\/\/thread-alaska.my.site.com\/portal\/s\/login\/\" rel=\"follow noopener\" target=\"_self\" role=\"button\"><div class=\"uagb-button__link\">Login<\/div><\/a><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Topics:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.threadalaska.org\/thread\/serviceportal-help\/faqs\/#logging-in-faq\">Logging In<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.threadalaska.org\/thread\/serviceportal-help\/faqs\/#SEED-Registry-faq\">Alaska SEED Registry<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.threadalaska.org\/thread\/serviceportal-help\/faqs\/#Learn-Grow-faq\">Learn &amp; Grow<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.threadalaska.org\/thread\/serviceportal-help\/faqs\/#training-registration-faq\">Training Registration<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.threadalaska.org\/thread\/serviceportal-help\/faqs\/#employment-history-faq\">Updating Contact Information and Employment History<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.threadalaska.org\/thread\/serviceportal-help\/faqs\/#plans-faq\">AK IN! and CDA Plans<\/a><\/li>\n<\/ul>\n\n\n\n<div style=\"height:59px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"logging-in-faq\">Logging In<\/h3>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><strong>When will the ServicePortal be available to users?<\/strong><\/summary><div class=\"ab-accordion-text\">\n<p>The ServicePortal is now available! We launched the ServicePortal to users at the end of May 2024. <\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><strong>How do I log in for the first time?<\/strong><\/summary><div class=\"ab-accordion-text\">\n<p>If you have had an active Alaska SEED Registry membership in the past four years, you will receive an email from <em><strong>thread <\/strong>community<\/em> or <a href=\"mailto:threadsalesforce@threadalaska.org\">threadsalesforce@threadalaska.org<\/a>. The subject will read \u201cWelcome to the ServicePortal.\u201d The email will include a welcome message with a link to follow to get started. <strong>Your username will be included in this email and is usually your personal email with .thread added to the end of it. For example, if your email is testuser@gmail.com, your username would be testuser@gmail.com.thread.<\/strong><\/p>\n\n\n\n<p>If you are a new member, navigate to the login page and click on \u201cNot a member?\u201d below the login button. Fill out all the fields on the screen. Read and then check the box agreeing with the Terms &amp; Conditions and then click Register. You will then be successfully logged in and redirected to your home page.<\/p>\n\n\n\n<div class=\"wp-block-cover gb-block-cta\" style=\"padding-top:2%;min-height:13em;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-100 has-background-dim\" style=\"background-color:#f2f2f2\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-container-core-cover-is-layout-1 wp-block-cover-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-medium-gray-color has-text-color has-link-color wp-elements-50259c05f01cf0181516efdf527c1068\" style=\"font-size:32px;line-height:1\">Create Your Username: <\/h3>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-red-color has-text-color has-link-color wp-elements-b5ec7d73307aa0213080bcaea58fa2b7\">Add &#8220;.thread&#8221; to the end of <br>your preferred personal email address.<\/h2>\n\n\n\n<div class=\"wp-block-group alignwide is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<h6 class=\"wp-block-heading alignwide has-text-align-center has-medium-gray-color has-text-color has-link-color wp-elements-15d27c246b649bd71e8b96470e459c05\">example@email.com<\/h6>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20%\">      \n\t\t\t<div class=\"uagb-icon-wrapper uagb-block-85df8af9  \"\t>\n\t\t\t\t\t\t\t\t\t<span class=\"uagb-svg-wrapper\" \n\t\t\t\t\t aria-label=\"circle-arrow-right\"\t\t\t\t\ttabindex=\"0\">\t\t\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 512 512\" role=\"graphics-symbol\" aria-hidden=\"false\" aria-label=\"\"><path d=\"M256 0C114.6 0 0 114.6 0 256c0 141.4 114.6 256 256 256s256-114.6 256-256C512 114.6 397.4 0 256 0zM406.6 278.6l-103.1 103.1c-12.5 12.5-32.75 12.5-45.25 0s-12.5-32.75 0-45.25L306.8 288H128C110.3 288 96 273.7 96 256s14.31-32 32-32h178.8l-49.38-49.38c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0l103.1 103.1C414.6 241.3 416 251.1 416 256C416 260.9 414.6 270.7 406.6 278.6z\"><\/path><\/svg>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<h6 class=\"wp-block-heading alignwide has-text-align-center has-medium-gray-color has-text-color has-link-color wp-elements-4bbbbc2c1f8da5e5499a352d4267e12f\">example@email.com<strong>.thread<\/strong><\/h6>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><strong>I forgot my password, or I need to reset my password. What do I do?<\/strong><\/summary><div class=\"ab-accordion-text\">\n<ul class=\"wp-block-list\">\n<li>Open the ServicePortal login page in a web browser.<\/li>\n\n\n\n<li>Click \u201cForgot Your Password.\u201d<\/li>\n\n\n\n<li>Click \u201cUsername\u201d and enter your portal username, which is your email with <strong>.thread<\/strong> added at the end. <strong>For example, if your email is example@email.com, then your username is example@email.com.thread.<\/strong><\/li>\n\n\n\n<li>Click \u201cSubmit.\u201d You will receive a password reset email. Be sure to check your spam or junk email folder. Follow the instructions in the email to reset your password.<\/li>\n\n\n\n<li>Click \u201cBack to the login page.\u201d<\/li>\n\n\n\n<li>Enter your username and the new password.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"505\" height=\"470\" src=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Portal-Login-Screenshot.png\" alt=\"\" class=\"wp-image-40555\" style=\"box-shadow:var(--wp--preset--shadow--natural);width:298px;height:auto\" srcset=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Portal-Login-Screenshot.png 505w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Portal-Login-Screenshot-300x279.png 300w\" sizes=\"(max-width: 505px) 100vw, 505px\" \/><\/figure>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>I forgot my username. What do I do?<\/b><\/summary><div class=\"ab-accordion-text\">\n<p>Your ServicePortal account username is your preferred (personal) email address with <strong>.thread<\/strong> added to the end.<\/p>\n\n\n\n<div class=\"wp-block-cover gb-block-cta\" style=\"padding-top:2%;min-height:13em;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-100 has-background-dim\" style=\"background-color:#f2f2f2\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-container-core-cover-is-layout-2 wp-block-cover-is-layout-constrained\">\n<h3 class=\"wp-block-heading has-text-align-center has-medium-gray-color has-text-color has-link-color wp-elements-39e2f7ddca2f1d05b121e30f8f07114e\" style=\"font-size:32px;line-height:1\">Your Username:<\/h3>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center has-red-color has-text-color has-link-color wp-elements-b5ec7d73307aa0213080bcaea58fa2b7\">Add &#8220;.thread&#8221; to the end of <br>your preferred personal email address.<\/h2>\n\n\n\n<div class=\"wp-block-group alignwide is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<h6 class=\"wp-block-heading alignwide has-text-align-center has-medium-gray-color has-text-color has-link-color wp-elements-15d27c246b649bd71e8b96470e459c05\">example@email.com<\/h6>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20%\">      \n\t\t\t<div class=\"uagb-icon-wrapper uagb-block-698df1c1  \"\t>\n\t\t\t\t\t\t\t\t\t<span class=\"uagb-svg-wrapper\" \n\t\t\t\t\t aria-label=\"circle-arrow-right\"\t\t\t\t\ttabindex=\"0\">\t\t\n\t\t\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 512 512\" role=\"graphics-symbol\" aria-hidden=\"false\" aria-label=\"\"><path d=\"M256 0C114.6 0 0 114.6 0 256c0 141.4 114.6 256 256 256s256-114.6 256-256C512 114.6 397.4 0 256 0zM406.6 278.6l-103.1 103.1c-12.5 12.5-32.75 12.5-45.25 0s-12.5-32.75 0-45.25L306.8 288H128C110.3 288 96 273.7 96 256s14.31-32 32-32h178.8l-49.38-49.38c-12.5-12.5-12.5-32.75 0-45.25s32.75-12.5 45.25 0l103.1 103.1C414.6 241.3 416 251.1 416 256C416 260.9 414.6 270.7 406.6 278.6z\"><\/path><\/svg>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<h6 class=\"wp-block-heading alignwide has-text-align-center has-medium-gray-color has-text-color has-link-color wp-elements-4bbbbc2c1f8da5e5499a352d4267e12f\">example@email.com<strong>.thread<\/strong><\/h6>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>How do I change my username?<\/b><\/summary><div class=\"ab-accordion-text\">\n<p>Your ServicePortal account login is your (personal) email address with<strong> .thread<\/strong> added to the end. Have a new email address? You can update your login by following these steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to \u201cMy Profile\u201d in your portal account.<\/li>\n\n\n\n<li>Navigate to the \u201cPortal Settings\u201d tab.<\/li>\n\n\n\n<li>Click the \u201cEdit\u201d button.<\/li>\n\n\n\n<li>Update your user information. You may:\n<ul class=\"wp-block-list\">\n<li>Update your first and last name.<\/li>\n\n\n\n<li>Update your email (Important note: This is the email you use to login to your ServicePortal account. If you update it, this will change your ServicePortal login email. After you change it, you will use the <strong>updated<\/strong> email to login to your ServicePortal account.)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"581\" src=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/MyProfile-PortalSettings-1024x581.png\" alt=\"\" class=\"wp-image-40556\" style=\"box-shadow:var(--wp--preset--shadow--natural)\" srcset=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/MyProfile-PortalSettings-1024x581.png 1024w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/MyProfile-PortalSettings-300x170.png 300w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/MyProfile-PortalSettings-768x436.png 768w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/MyProfile-PortalSettings.png 1372w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/details><\/div>\n\n\n\n<div style=\"height:59px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-buttons uagb-buttons__outer-wrap uagb-btn__default-btn uagb-btn-tablet__default-btn uagb-btn-mobile__default-btn uagb-block-7a84b38d\"><div class=\"uagb-buttons__wrap uagb-buttons-layout-wrap \">\n<div class=\"wp-block-uagb-buttons-child uagb-buttons__outer-wrap uagb-block-72de6479 wp-block-button\"><div class=\"uagb-button__wrapper\"><a class=\"uagb-buttons-repeater wp-block-button__link\" aria-label=\"\" href=\"#top\" rel=\"follow noopener\" target=\"_self\" role=\"button\"><div class=\"uagb-button__link\">Back To Top<\/div><span class=\"uagb-button__icon uagb-button__icon-position-after\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\" aria-hidden=\"true\" focussable=\"false\"><path d=\"M374.6 246.6C368.4 252.9 360.2 256 352 256s-16.38-3.125-22.62-9.375L224 141.3V448c0 17.69-14.33 31.1-31.1 31.1S160 465.7 160 448V141.3L54.63 246.6c-12.5 12.5-32.75 12.5-45.25 0s-12.5-32.75 0-45.25l160-160c12.5-12.5 32.75-12.5 45.25 0l160 160C387.1 213.9 387.1 234.1 374.6 246.6z\"><\/path><\/svg><\/span><\/a><\/div><\/div>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"SEED-Registry-faq\">Alaska SEED Registry<\/h3>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>How do I apply to the Alaska SEED registry?<\/b><\/summary><div class=\"ab-accordion-text\">\n<figure class=\"wp-block-image size-full is-resized is-style-default\"><img decoding=\"async\" width=\"612\" height=\"179\" src=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/SEED-Registry-Navigation.png\" alt=\"\" class=\"wp-image-40548\" style=\"box-shadow:var(--wp--preset--shadow--natural);width:501px;height:auto\" srcset=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/SEED-Registry-Navigation.png 612w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/SEED-Registry-Navigation-300x88.png 300w\" sizes=\"(max-width: 612px) 100vw, 612px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log into your ServicePortal account. <\/li>\n\n\n\n<li>Click on \u201cSEED\u201d in the red navigation menu across the top of the screen and then click \u201cAlaska SEED Registry Application.\u201d <\/li>\n\n\n\n<li>Please read the informational text on the screen and then click \u201cNext\u201d at the bottom right. You will be taken through several screens you will need to fill out until you reach final submission.<\/li>\n<\/ul>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>How do I renew my SEED registry?<\/b><\/summary><div class=\"ab-accordion-text\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"612\" height=\"179\" src=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/SEED-Registry-Navigation.png\" alt=\"\" class=\"wp-image-40548\" style=\"box-shadow:var(--wp--preset--shadow--natural);width:501px;height:auto\" srcset=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/SEED-Registry-Navigation.png 612w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/SEED-Registry-Navigation-300x88.png 300w\" sizes=\"(max-width: 612px) 100vw, 612px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log into your ServicePortal account. <\/li>\n\n\n\n<li>Click on \u201cSEED\u201d in the red navigation menu across the top of the screen and then click \u201cAlaska SEED Registry Application.\u201d <\/li>\n\n\n\n<li>Please read the informational text on the screen and then click \u201cNext\u201d at the bottom right. The system will automatically know if the application is for a renewal.<\/li>\n<\/ul>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>Why can&#8217;t I see all my past training documentatio<\/b><strong>n submitted with previous applications?<\/strong><\/summary><div class=\"ab-accordion-text\">\n<p>Your existing training records are still intact, and we are working to make that visible. At the moment, only <strong>thread <\/strong>training which has been entered into the ServicePortal is visible externally. Internally <strong>thread <\/strong>staff have access to your training documentation, but there is no connection yet for this to be visible externally. We are developing a \u201ccomprehensive transcript\u201d which will include all training documents submitted. There is no release date set yet for this feature.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>How to print\/get my Alaska SEED Registry certificate?<\/b><\/summary><div class=\"ab-accordion-text\">\n<p>Your certificate will be emailed to you once your application is successfully approved.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>My Alaska SEED level is wrong. Who do I contact?<\/b><\/summary><div class=\"ab-accordion-text\">\n<p>If your Alaska SEED level is wrong, please email <a href=\"mailto:info@seedalaska.org\">info@seedalaska.org<\/a>.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div style=\"height:59px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-buttons uagb-buttons__outer-wrap uagb-btn__default-btn uagb-btn-tablet__default-btn uagb-btn-mobile__default-btn uagb-block-7a84b38d\"><div class=\"uagb-buttons__wrap uagb-buttons-layout-wrap \">\n<div class=\"wp-block-uagb-buttons-child uagb-buttons__outer-wrap uagb-block-72de6479 wp-block-button\"><div class=\"uagb-button__wrapper\"><a class=\"uagb-buttons-repeater wp-block-button__link\" aria-label=\"\" href=\"#top\" rel=\"follow noopener\" target=\"_self\" role=\"button\"><div class=\"uagb-button__link\">Back To Top<\/div><span class=\"uagb-button__icon uagb-button__icon-position-after\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\" aria-hidden=\"true\" focussable=\"false\"><path d=\"M374.6 246.6C368.4 252.9 360.2 256 352 256s-16.38-3.125-22.62-9.375L224 141.3V448c0 17.69-14.33 31.1-31.1 31.1S160 465.7 160 448V141.3L54.63 246.6c-12.5 12.5-32.75 12.5-45.25 0s-12.5-32.75 0-45.25l160-160c12.5-12.5 32.75-12.5 45.25 0l160 160C387.1 213.9 387.1 234.1 374.6 246.6z\"><\/path><\/svg><\/span><\/a><\/div><\/div>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"Learn-Grow-faq\">Learn &amp; Grow<\/h3>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>How do I view my program&#8217;s Learn &amp; Grow CQIP details?<\/b><\/summary><div class=\"ab-accordion-text\">\n<p>If you are the program\u2019s administrator, you can log into the ServicePortal and click on the Learn &amp; Grow tab. From this screen, click on View Quality Activities or View Program Goals.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"975\" height=\"674\" src=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2025\/01\/image.png\" alt=\"\" class=\"wp-image-41797\" style=\"box-shadow:var(--wp--preset--shadow--natural)\" srcset=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2025\/01\/image.png 975w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2025\/01\/image-300x207.png 300w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2025\/01\/image-768x531.png 768w\" sizes=\"(max-width: 975px) 100vw, 975px\" \/><\/figure>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>How do I view my program&#8217;s Learn &amp; Grow verification?<\/b><\/summary><div class=\"ab-accordion-text\">\n<p>If you are the program\u2019s administrator, you can log into the ServicePortal and click on the Learn &amp; Grow tab. From this screen, click on the My Verifications tab. Here you will see a list of your program\u2019s verifications.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"975\" height=\"837\" src=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2025\/01\/image-1.png\" alt=\"\" class=\"wp-image-41798\" style=\"box-shadow:var(--wp--preset--shadow--natural)\" srcset=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2025\/01\/image-1.png 975w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2025\/01\/image-1-300x258.png 300w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2025\/01\/image-1-768x659.png 768w\" sizes=\"(max-width: 975px) 100vw, 975px\" \/><\/figure>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>How do I view my program&#8217;s Learn &amp; Grow assessment?<\/b><\/summary><div class=\"ab-accordion-text\">\n<p>If you are the program\u2019s administrator, you can log into the ServicePortal and click on the Learn &amp; Grow tab. From this screen, click on Assessments. Here you can see a list of your program\u2019s assessment scores.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"975\" height=\"799\" src=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2025\/01\/image-2.png\" alt=\"\" class=\"wp-image-41799\" style=\"box-shadow:var(--wp--preset--shadow--natural)\" srcset=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2025\/01\/image-2.png 975w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2025\/01\/image-2-300x246.png 300w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2025\/01\/image-2-768x629.png 768w\" sizes=\"(max-width: 975px) 100vw, 975px\" \/><\/figure>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>How do I request to enroll my program in Learn &amp; Grow?<\/b><\/summary><div class=\"ab-accordion-text\">\n<p>If you are the program\u2019s administrator, you can log in to the ServicePortal, click on the Learn &amp; Grow tab and click Enroll My Program.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"975\" height=\"727\" src=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2025\/01\/image-3.png\" alt=\"\" class=\"wp-image-41800\" style=\"box-shadow:var(--wp--preset--shadow--natural)\" srcset=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2025\/01\/image-3.png 975w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2025\/01\/image-3-300x224.png 300w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2025\/01\/image-3-768x573.png 768w\" sizes=\"(max-width: 975px) 100vw, 975px\" \/><\/figure>\n<\/div><\/details><\/div>\n\n\n\n<div style=\"height:59px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-buttons uagb-buttons__outer-wrap uagb-btn__default-btn uagb-btn-tablet__default-btn uagb-btn-mobile__default-btn uagb-block-7a84b38d\"><div class=\"uagb-buttons__wrap uagb-buttons-layout-wrap \">\n<div class=\"wp-block-uagb-buttons-child uagb-buttons__outer-wrap uagb-block-72de6479 wp-block-button\"><div class=\"uagb-button__wrapper\"><a class=\"uagb-buttons-repeater wp-block-button__link\" aria-label=\"\" href=\"#top\" rel=\"follow noopener\" target=\"_self\" role=\"button\"><div class=\"uagb-button__link\">Back To Top<\/div><span class=\"uagb-button__icon uagb-button__icon-position-after\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\" aria-hidden=\"true\" focussable=\"false\"><path d=\"M374.6 246.6C368.4 252.9 360.2 256 352 256s-16.38-3.125-22.62-9.375L224 141.3V448c0 17.69-14.33 31.1-31.1 31.1S160 465.7 160 448V141.3L54.63 246.6c-12.5 12.5-32.75 12.5-45.25 0s-12.5-32.75 0-45.25l160-160c12.5-12.5 32.75-12.5 45.25 0l160 160C387.1 213.9 387.1 234.1 374.6 246.6z\"><\/path><\/svg><\/span><\/a><\/div><\/div>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"training-registration-faq\">Training Registration<\/h3>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>How do I register for a training?<\/b><\/summary><div class=\"ab-accordion-text\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"798\" height=\"326\" src=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Training-Navigation-Training-Calendar.png\" alt=\"\" class=\"wp-image-40549\" style=\"box-shadow:var(--wp--preset--shadow--natural);width:499px;height:auto\" srcset=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Training-Navigation-Training-Calendar.png 798w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Training-Navigation-Training-Calendar-300x123.png 300w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Training-Navigation-Training-Calendar-768x314.png 768w\" sizes=\"(max-width: 798px) 100vw, 798px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log into your ServicePortal account. <\/li>\n\n\n\n<li>Click on \u201cTraining\u201d in the red navigation menu at the top of the screen. <\/li>\n\n\n\n<li>Click on \u201cTraining Calendar\u201d from the drop-down menu. <\/li>\n\n\n\n<li>Click on the title of training you would like to take. <\/li>\n\n\n\n<li>Review the training details and then scroll down to the bottom of the screen and click \u201cRegister for Training.\u201d You will be redirected to the cart checkout page. <\/li>\n\n\n\n<li>You will still need to click \u201cCheckout\u201d in order to complete the checkout process and be successfully registered for the training.<\/li>\n<\/ul>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>How do I cancel a training registration?<\/b><\/summary><div class=\"ab-accordion-text\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"798\" height=\"326\" src=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Training-Navigation-Manage-Trainings.png\" alt=\"\" class=\"wp-image-40550\" style=\"box-shadow:var(--wp--preset--shadow--natural);width:500px;height:auto\" srcset=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Training-Navigation-Manage-Trainings.png 798w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Training-Navigation-Manage-Trainings-300x123.png 300w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Training-Navigation-Manage-Trainings-768x314.png 768w\" sizes=\"(max-width: 798px) 100vw, 798px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log into your ServicePortal account. <\/li>\n\n\n\n<li>Click on \u201cTraining\u201d in the red navigation menu across the top of the screen. <\/li>\n\n\n\n<li>Click on \u201cManage My Trainings\u201d from the drop down menu. Here you will see a list of trainings your are registered for. <\/li>\n\n\n\n<li>Click on the \u201cCancel A Training\u201d tab. <\/li>\n\n\n\n<li>Select the circle to the left of the training you would like to cancel. <\/li>\n\n\n\n<li>Then click \u201cI Want to Cancel This Registration.\u201d The next screen will show you details for the training you would like to cancel. <\/li>\n\n\n\n<li>Make sure to scroll down to and click \u201cYes, Cancel Registration\u201d in order to successfully cancel your training registration. <\/li>\n\n\n\n<li>The next screen will have a \u201cSuccess! Your training registration for \u201dTest Training Title\u201c has been cancelled.\u201d You can click \u201cDone\u201d to clear this message.<\/li>\n<\/ul>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>Where do I see what trainings I have registered for?<\/b><\/summary><div class=\"ab-accordion-text\">\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"798\" height=\"326\" src=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Training-Navigation-Manage-Trainings.png\" alt=\"\" class=\"wp-image-40550\" style=\"box-shadow:var(--wp--preset--shadow--natural);width:500px;height:auto\" srcset=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Training-Navigation-Manage-Trainings.png 798w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Training-Navigation-Manage-Trainings-300x123.png 300w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Training-Navigation-Manage-Trainings-768x314.png 768w\" sizes=\"(max-width: 798px) 100vw, 798px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log into your ServicePortal account. <\/li>\n\n\n\n<li>Click on \u201cTraining\u201d in the red navigation menu across the top of the screen. <\/li>\n\n\n\n<li>Then click on \u201cManage My Trainings\u201d from the drop-down menu. Here you will see a list of trainings you are registered for.<\/li>\n<\/ul>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>How do I know where the training I registered for is located?<\/b><\/summary><div class=\"ab-accordion-text\">\n<p>The training registration details will have a location field which will state whether the training is located in person or through zoom. The title of the training will also have the location in it.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>Why can&#8217;t I see all my past training<\/b><strong>s I have taken with thread?<\/strong><\/summary><div class=\"ab-accordion-text\">\n<p>Your existing training records are still intact, and we are working to make that visible. At the moment, only <strong>thread <\/strong>training which has been entered into the ServicePortal is visible externally. Internally <strong>thread <\/strong>staff have access to your training documentation, but there is no connection yet for this to be visible externally. We are developing a \u201ccomprehensive transcript\u201d which will include all training documents submitted. There is no release date set yet for this feature.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>Why will it not let me register for a training?<\/b><\/summary><div class=\"ab-accordion-text\">\n<p>If you are receiving error messages when trying to register for a training, it may be because you have already registered for the training. Please navigate to the \u201cManage my Trainings\u201d page and check to see if you have already registered. Make sure to click on the \u201cWaitlisted\u201d tab to make sure you are not already waitlisted for the training as this could cause errors as well.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"798\" height=\"326\" src=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Training-Navigation-Manage-Trainings.png\" alt=\"\" class=\"wp-image-40550\" style=\"box-shadow:var(--wp--preset--shadow--natural);width:500px;height:auto\" srcset=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Training-Navigation-Manage-Trainings.png 798w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Training-Navigation-Manage-Trainings-300x123.png 300w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Training-Navigation-Manage-Trainings-768x314.png 768w\" sizes=\"(max-width: 798px) 100vw, 798px\" \/><\/figure>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>What does it mean when it says I have been waitlisted for a training?<\/b><\/summary><div class=\"ab-accordion-text\">\n<p>When a training has reached capacity, the details page will show that there are no seats remaining. However, if a spot opens up due to a cancelation, you may have the opportunity to join the training if you are on the waitlist. You can click \u201cRegister for Training\u201d to start the process of being added to the waitlist. You will be redirected to the cart checkout page. You will still need to click \u201cCheckout\u201d in order to complete the checkout process and be successfully waitlisted for the training.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"810\" height=\"390\" src=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/image.png\" alt=\"\" class=\"wp-image-40551\" style=\"box-shadow:var(--wp--preset--shadow--natural);width:502px;height:auto\" srcset=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/image.png 810w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/image-300x144.png 300w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/image-768x370.png 768w\" sizes=\"(max-width: 810px) 100vw, 810px\" \/><\/figure>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>How and when will I know that I have gotten into a training I was waitlisted for?<\/b><\/summary><div class=\"ab-accordion-text\">\n<p>When a spot becomes available for a training you were waitlisted for, you will receive an email that a spot has opened. It will be first come, first serve. You will have to reach out to <strong>thread<\/strong> at 800.278.3723 in order to register for the training.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>Why am I not receiving training registration emails?<\/b><\/summary><div class=\"ab-accordion-text\">\n<p>If you are not receiving automated emails for training registration details, the training survey, or training certificates, you may have selected to opt out of emails at some point. To opt back in to receiving emails, click on \u201cMy Contact Information\u201d in the middle of the screen, scroll down and make sure \u201cEmail Opt Out\u201d is not checked, and click \u201cSave.\u201d This will opt you back in to receiving emails.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"352\" src=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Email-Text-Opt-in-1024x352.png\" alt=\"\" class=\"wp-image-40552\" style=\"box-shadow:var(--wp--preset--shadow--natural);width:808px;height:auto\" srcset=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Email-Text-Opt-in-1024x352.png 1024w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Email-Text-Opt-in-300x103.png 300w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Email-Text-Opt-in-768x264.png 768w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Email-Text-Opt-in.png 1151w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>How do I register my staff for training?<\/b><\/summary><div class=\"ab-accordion-text\">\n<ul class=\"wp-block-list\">\n<li>Access the Training Calendar by clicking on \u201cTraining\u201d in the red navigation menu across the top of the screen. <\/li>\n\n\n\n<li>Then click on \u201cTraining Calendar\u201d from the drop-down menu. <\/li>\n\n\n\n<li>Once you find the training you would like to register your staff for, click on the training title. <\/li>\n\n\n\n<li>The next screen will show you a list of staff available to register for the selected training. If your staff list needs updating, ask your (current and former) staff members to update their employment information in their ServicePortal account. <\/li>\n\n\n\n<li>Select the staff members you would like to register and then click \u201cNext.\u201d <\/li>\n\n\n\n<li>Each staff member you registered will show up as a separate item in your cart. Review the items listed and then click \u201cCheckout\u201d at the bottom right to successfully register your staff members for the selected training. <\/li>\n\n\n\n<li>A brief \u201cSuccess!\u201d message will appear and then you will be redirected back to the training calendar.<\/li>\n<\/ul>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>Why can\u2019t I see my staff in order to register them for a training?<\/b><\/summary><div class=\"ab-accordion-text\">\n<p>If your staff list needs updating, ask your (current and former) staff members to update their employment information in their ServicePortal account(s).<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>How do I allow my administrator to register me for training?<\/b><\/summary><div class=\"ab-accordion-text\">\n<p>On the home screen, you have access to your employment history. Click the arrow to the right of the employer you wish to grant access to register you for training. Click Edit. Here you can enable your administrator to register you for trainings.<\/p>\n\n\n\n<p>Additionally, when adding employment information in the Alaska SEED Registry application screen flow, you have selections you can choose to allow your administrator to register you for trainings. If you need help adjusting these settings, please email Alaska SEED at <a href=\"mailto:seedinfo@seedalaska.org\">info@seedalaska.org<\/a>.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div style=\"height:59px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-buttons uagb-buttons__outer-wrap uagb-btn__default-btn uagb-btn-tablet__default-btn uagb-btn-mobile__default-btn uagb-block-7a84b38d\"><div class=\"uagb-buttons__wrap uagb-buttons-layout-wrap \">\n<div class=\"wp-block-uagb-buttons-child uagb-buttons__outer-wrap uagb-block-72de6479 wp-block-button\"><div class=\"uagb-button__wrapper\"><a class=\"uagb-buttons-repeater wp-block-button__link\" aria-label=\"\" href=\"#top\" rel=\"follow noopener\" target=\"_self\" role=\"button\"><div class=\"uagb-button__link\">Back To Top<\/div><span class=\"uagb-button__icon uagb-button__icon-position-after\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\" aria-hidden=\"true\" focussable=\"false\"><path d=\"M374.6 246.6C368.4 252.9 360.2 256 352 256s-16.38-3.125-22.62-9.375L224 141.3V448c0 17.69-14.33 31.1-31.1 31.1S160 465.7 160 448V141.3L54.63 246.6c-12.5 12.5-32.75 12.5-45.25 0s-12.5-32.75 0-45.25l160-160c12.5-12.5 32.75-12.5 45.25 0l160 160C387.1 213.9 387.1 234.1 374.6 246.6z\"><\/path><\/svg><\/span><\/a><\/div><\/div>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"employment-history-faq\">Updating Contact Information &amp; Employment History<\/h3>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>How do I update my place of employment?<\/b><\/summary><div class=\"ab-accordion-text\">\n<p>Log into your ServicePortal account and click on \u201cNew Employer\u201d in the center of the screen. Fill out the required information and click \u201cCreate New Employment Record.\u201d<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>My employment history is wrong. How do I fix that?<\/b><\/summary><div class=\"ab-accordion-text\">\n<p>On the home screen, you have access to your employment history. Click the arrow to the right of the employer you wish to edit. Click &#8220;Edit&#8221; from the drop down menu. You can also click New Employer on this screen and add additional employment missing from your history. If you need to delete an employment record that is incorrect, please reach out to Alaska SEED at <a href=\"mailto:seedinfo@seedalaska.org\">info@seedalaska.org<\/a>.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>How do I update my contact information?<\/b><\/summary><div class=\"ab-accordion-text\">\n<p>Log into your ServicePortal account. Click \u201cMy Contact Information\u201d in the center of the screen. Edit any information you would like to change. Click \u201cSave\u201d in the middle of screen if only editing Gender, Marital Status or Ethnicity\/Race. Click \u201cSave\u201d at the bottom right of the screen if editing any other information.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>How do I update my demographic information?<\/b><\/summary><div class=\"ab-accordion-text\">\n<p>Log into your ServicePortal account. Click \u201cMy Demographic Information\u201d in the center of the screen. Edit any information you would like to change. Click \u201cSave\u201d at the bottom right of the screen.<\/p>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>How to opt in\/out of texting?<\/b><\/summary><div class=\"ab-accordion-text\">\n<p>To opt in or out of receiving emails, click on \u201cMy Contact Information\u201d in the middle of the screen, scroll down and review your email and texting opt in and out selections. Click \u201cSave\u201d once your choices are made.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"352\" src=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Email-Text-Opt-in-1024x352.png\" alt=\"\" class=\"wp-image-40552\" style=\"box-shadow:var(--wp--preset--shadow--natural);width:808px;height:auto\" srcset=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Email-Text-Opt-in-1024x352.png 1024w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Email-Text-Opt-in-300x103.png 300w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Email-Text-Opt-in-768x264.png 768w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Email-Text-Opt-in.png 1151w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>How to opt in\/out of emails?<\/b><\/summary><div class=\"ab-accordion-text\">\n<p>To opt in or out of receiving emails, click on \u201cMy Contact Information\u201d in the middle of the screen, scroll down and review your email and texting opt in and out selections. Click \u201cSave\u201d once your choices are made.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"352\" src=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Email-Text-Opt-in-1024x352.png\" alt=\"\" class=\"wp-image-40552\" style=\"box-shadow:var(--wp--preset--shadow--natural);width:808px;height:auto\" srcset=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Email-Text-Opt-in-1024x352.png 1024w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Email-Text-Opt-in-300x103.png 300w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Email-Text-Opt-in-768x264.png 768w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2024\/04\/Email-Text-Opt-in.png 1151w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/details><\/div>\n\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-buttons uagb-buttons__outer-wrap uagb-btn__default-btn uagb-btn-tablet__default-btn uagb-btn-mobile__default-btn uagb-block-6dc3f7db\"><div class=\"uagb-buttons__wrap uagb-buttons-layout-wrap \">\n<div class=\"wp-block-uagb-buttons-child uagb-buttons__outer-wrap uagb-block-17980daa wp-block-button\"><div class=\"uagb-button__wrapper\"><a class=\"uagb-buttons-repeater wp-block-button__link\" aria-label=\"\" href=\"#top\" rel=\"follow noopener\" target=\"_self\" role=\"button\"><div class=\"uagb-button__link\">Back To Top<\/div><span class=\"uagb-button__icon uagb-button__icon-position-after\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\" aria-hidden=\"true\" focussable=\"false\"><path d=\"M374.6 246.6C368.4 252.9 360.2 256 352 256s-16.38-3.125-22.62-9.375L224 141.3V448c0 17.69-14.33 31.1-31.1 31.1S160 465.7 160 448V141.3L54.63 246.6c-12.5 12.5-32.75 12.5-45.25 0s-12.5-32.75 0-45.25l160-160c12.5-12.5 32.75-12.5 45.25 0l160 160C387.1 213.9 387.1 234.1 374.6 246.6z\"><\/path><\/svg><\/span><\/a><\/div><\/div>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"plans-faq\">AK IN! and CDA Plans<\/h3>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>How do I view my AK IN! plan?<\/b><\/summary><div class=\"ab-accordion-text\">\n<p>If you are the program administrator or teacher involved with the AK IN! plan, you can log into the ServicePortal and click on TA from the navigation menu and then Manage My TA from the drop down menu. Then click on My Plans. Click the circle next to the plan you would like to view and then click Next.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"975\" height=\"605\" src=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2025\/01\/image-4.png\" alt=\"\" class=\"wp-image-41803\" style=\"box-shadow:var(--wp--preset--shadow--natural)\" srcset=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2025\/01\/image-4.png 975w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2025\/01\/image-4-300x186.png 300w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2025\/01\/image-4-768x477.png 768w\" sizes=\"(max-width: 975px) 100vw, 975px\" \/><\/figure>\n<\/div><\/details><\/div>\n\n\n\n<div class=\"wp-block-atomic-blocks-ab-accordion ab-block-accordion\"><details><summary class=\"ab-accordion-title\"><b>How do I view my CDA plan?<\/b><\/summary><div class=\"ab-accordion-text\">\n<p>If you have a CDA plan, you can log into the ServicePortal and click on TA from the navigation menu. Then click on Manage My TA. On this next screen, you will click on the My Plans tab. If you have any CDA plans, they will be listed here. Click the circle next to the plan you would like to view and then click Next.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"941\" height=\"562\" src=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2025\/01\/image-5.png\" alt=\"\" class=\"wp-image-41804\" style=\"box-shadow:var(--wp--preset--shadow--natural)\" srcset=\"https:\/\/www.threadalaska.org\/wp-content\/uploads\/2025\/01\/image-5.png 941w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2025\/01\/image-5-300x179.png 300w, https:\/\/www.threadalaska.org\/wp-content\/uploads\/2025\/01\/image-5-768x459.png 768w\" sizes=\"(max-width: 941px) 100vw, 941px\" \/><\/figure>\n<\/div><\/details><\/div>\n\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">More How-To&#8217;s<\/h3>\n\n\n\n<div class=\"wp-block-uagb-buttons uagb-buttons__outer-wrap uagb-btn__extralarge-btn uagb-btn-tablet__default-btn uagb-btn-mobile__default-btn uagb-block-29c14a0e\"><div class=\"uagb-buttons__wrap uagb-buttons-layout-wrap \">\n<div data-aos= \"fade\" data-aos-duration=\"400\" data-aos-delay=\"0\" data-aos-easing=\"ease\" data-aos-once=\"true\" class=\"wp-block-uagb-buttons-child uagb-buttons__outer-wrap uagb-block-38dad845 wp-block-button\"><div class=\"uagb-button__wrapper\"><a class=\"uagb-buttons-repeater wp-block-button__link\" aria-label=\"\" href=\"#gettingstarted\" rel=\"follow noopener\" target=\"_self\" role=\"button\"><span class=\"uagb-button__icon uagb-button__icon-position-before\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" aria-hidden=\"true\" focussable=\"false\"><path d=\"M416 32h-64c-17.67 0-32 14.33-32 32s14.33 32 32 32h64c17.67 0 32 14.33 32 32v256c0 17.67-14.33 32-32 32h-64c-17.67 0-32 14.33-32 32s14.33 32 32 32h64c53.02 0 96-42.98 96-96V128C512 74.98 469 32 416 32zM342.6 233.4l-128-128c-12.51-12.51-32.76-12.49-45.25 0c-12.5 12.5-12.5 32.75 0 45.25L242.8 224H32C14.31 224 0 238.3 0 256s14.31 32 32 32h210.8l-73.38 73.38c-12.5 12.5-12.5 32.75 0 45.25s32.75 12.5 45.25 0l128-128C355.1 266.1 355.1 245.9 342.6 233.4z\"><\/path><\/svg><\/span><div class=\"uagb-button__link\">Getting Started<\/div><\/a><\/div><\/div>\n\n\n\n<div data-aos= \"fade\" data-aos-duration=\"400\" data-aos-delay=\"0\" data-aos-easing=\"ease\" data-aos-once=\"true\" class=\"wp-block-uagb-buttons-child uagb-buttons__outer-wrap uagb-block-c338cd18 wp-block-button\"><div class=\"uagb-button__wrapper\"><a class=\"uagb-buttons-repeater wp-block-button__link\" aria-label=\"\" href=\"#training\" rel=\"follow noopener\" target=\"_self\" role=\"button\"><span class=\"uagb-button__icon uagb-button__icon-position-before\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\" aria-hidden=\"true\" focussable=\"false\"><path d=\"M592 0h-384C181.5 0 160 22.25 160 49.63V96c23.42 0 45.1 6.781 63.1 17.81V64h352v288h-64V304c0-8.838-7.164-16-16-16h-96c-8.836 0-16 7.162-16 16V352H287.3c22.07 16.48 39.54 38.5 50.76 64h253.9C618.5 416 640 393.8 640 366.4V49.63C640 22.25 618.5 0 592 0zM160 320c53.02 0 96-42.98 96-96c0-53.02-42.98-96-96-96C106.1 128 64 170.1 64 224C64 277 106.1 320 160 320zM192 352H128c-70.69 0-128 57.31-128 128c0 17.67 14.33 32 32 32h256c17.67 0 32-14.33 32-32C320 409.3 262.7 352 192 352z\"><\/path><\/svg><\/span><div class=\"uagb-button__link\">Training Registration<\/div><\/a><\/div><\/div>\n\n\n\n<div data-aos= \"fade\" data-aos-duration=\"400\" data-aos-delay=\"0\" data-aos-easing=\"ease\" data-aos-once=\"true\" class=\"wp-block-uagb-buttons-child uagb-buttons__outer-wrap uagb-block-d0218db9 wp-block-button\"><div class=\"uagb-button__wrapper\"><a class=\"uagb-buttons-repeater wp-block-button__link\" aria-label=\"\" href=\"#SEED\" rel=\"follow noopener\" target=\"_self\" role=\"button\"><span class=\"uagb-button__icon uagb-button__icon-position-before\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" aria-hidden=\"true\" focussable=\"false\"><path d=\"M64 95.1H0c0 123.8 100.3 224 224 224v128C224 465.6 238.4 480 255.1 480S288 465.6 288 448V320C288 196.3 187.7 95.1 64 95.1zM448 32c-84.25 0-157.4 46.5-195.8 115.3c27.75 30.12 48.25 66.88 59 107.5C424 243.1 512 147.9 512 32H448z\"><\/path><\/svg><\/span><div class=\"uagb-button__link\">Alaska SEED Registry<\/div><\/a><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-buttons uagb-buttons__outer-wrap uagb-btn__default-btn uagb-btn-tablet__default-btn uagb-btn-mobile__default-btn uagb-block-c1fb3aeb\"><div class=\"uagb-buttons__wrap uagb-buttons-layout-wrap \">\n<div class=\"wp-block-uagb-buttons-child uagb-buttons__outer-wrap uagb-block-ce6cd31e wp-block-button\"><div class=\"uagb-button__wrapper\"><a class=\"uagb-buttons-repeater wp-block-button__link\" aria-label=\"\" href=\"#top\" rel=\"follow noopener\" target=\"_self\" role=\"button\"><div class=\"uagb-button__link\">Back To Top<\/div><span class=\"uagb-button__icon uagb-button__icon-position-after\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\" aria-hidden=\"true\" focussable=\"false\"><path d=\"M374.6 246.6C368.4 252.9 360.2 256 352 256s-16.38-3.125-22.62-9.375L224 141.3V448c0 17.69-14.33 31.1-31.1 31.1S160 465.7 160 448V141.3L54.63 246.6c-12.5 12.5-32.75 12.5-45.25 0s-12.5-32.75 0-45.25l160-160c12.5-12.5 32.75-12.5 45.25 0l160 160C387.1 213.9 387.1 234.1 374.6 246.6z\"><\/path><\/svg><\/span><\/a><\/div><\/div>\n<\/div><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Topics: Logging In Alaska SEED Registry Learn &amp; Grow Training Registration Updating Contact Information &amp; Employment History AK IN! and CDA Plans More How-To&#8217;s<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":40461,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-40506","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ServicePortal FAQs - Thread<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.threadalaska.org\/thread\/serviceportal-help\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ServicePortal FAQs - Thread\" \/>\n<meta property=\"og:description\" content=\"Topics: Logging In Alaska SEED 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