{"id":32782,"date":"2022-12-20T16:45:33","date_gmt":"2022-12-21T01:45:33","guid":{"rendered":"https:\/\/staging2.threadalaska.org\/thread-copy\/about-thread-copy\/meet-thread-copy-copy\/complaints-feedback-2-0\/"},"modified":"2024-08-23T14:57:56","modified_gmt":"2024-08-23T22:57:56","slug":"complaints-feedback","status":"publish","type":"page","link":"https:\/\/www.threadalaska.org\/thread\/about-thread\/lets-connect\/complaints-feedback\/","title":{"rendered":"Complaints &#038; Feedback"},"content":{"rendered":"\n<div class=\"wp-block-genesis-blocks-gb-columns gb-layout-columns-2 gb-2-col-equal\" style=\"margin-top:20px;margin-bottom:20px;padding-top:1em;padding-right:1em;padding-bottom:1em;padding-left:1em\"><div class=\"gb-layout-column-wrap gb-block-layout-column-gap-2 gb-is-responsive-column\">\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\">\n<h1 class=\"wp-block-heading has-text-align-center script headings has-red-color has-text-color has-x-large-font-size\">We Value Your Feedback<\/h1>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-genesis-blocks-gb-column gb-block-layout-column\"><div class=\"gb-block-layout-column-inner\">\n<p class=\"has-medium-gray-color has-text-color\"><strong>thread<\/strong>&nbsp;values your feedback and wants to hear from you if you have a good experience, or are not satisfied with a service.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"background-color:#F9F9F9;padding-left:2.5%;padding-right:2.5%;padding-bottom:10%;padding-top:10%;margin-top:10%\" class=\"wp-block-genesis-blocks-gb-container alignfull banner-container gb-block-container\"><div class=\"gb-container-inside\"><div class=\"gb-container-content\" style=\"max-width:1200px\">\n<h2 class=\"wp-block-heading has-text-align-center\">Feedback, Concerns, or Complaints<\/h2>\n\n\n\n<p><strong>thread<\/strong>\u00a0values continuous quality improvement\u2014please share with us what is working well for you, and what services you like or need.\u00a0 Tell us about a great experience you had with our staff. \u00a0We are open to hearing your comments, ideas, questions and complaints about our services.<\/p>\n\n\n\n<p>If you have a concern or complaint about our services, we want to hear from you and work with you to support your needs. We invite you to contact us. You can email or call our CEO, Stephanie Berglund, directly at sberglund@threadalaska.org or 907.265.3101.<\/p>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-white-color has-red-background-color has-text-color has-background has-link-color wp-elements-7c223db4752829858bd805bace6d3c35 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\">\n<h4 class=\"wp-block-heading has-white-color has-text-color\">thread<\/h4>\n\n\n\n<p><strong>thread&nbsp;<\/strong>follows best practices for non-profits and adheres to the highest level of accountability in all aspects of operations.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To share your comments, ideas, and questions about our services,&nbsp;<a href=\"mailto:info@threadalaska.org\" target=\"_blank\" rel=\"noreferrer noopener\">email&nbsp;<strong>thread<\/strong><\/a>.<\/li>\n\n\n\n<li>If you wish to talk to us about our business practices or have a concern or complaint, please contact:\u00a0\u00a0<strong>thread<\/strong>\u00a0CEO Stephanie Berglund,\u00a0<a href=\"mailto:sberglund@threadalaska.org\" target=\"_blank\" rel=\"noreferrer noopener\">sberglund@threadalaska.org<\/a>\u00a0or <a href=\"tel:907-265-3101\">907.265.3101<\/a>.<\/li>\n\n\n\n<li>If you suspect fraud, or would like to file a formal grievance, please contact:\u00a0<a href=\"mailto:complaint@threadalaska.org\" target=\"_blank\" rel=\"noreferrer noopener\">complaint@threadalaska.org<\/a>. This email is monitored by\u00a0<strong>thread<\/strong>\u00a0Board of Director members.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-white-color has-red-background-color has-text-color has-background has-link-color wp-elements-6d5ce09fd3a60451258be75c598d0720 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\">\n<h4 class=\"wp-block-heading has-white-color has-text-color\" style=\"font-style:normal;font-weight:500;text-transform:none\">Family Services<\/h4>\n\n\n\n<p class=\"has-white-color has-text-color\">For&nbsp;<strong>Family Services<\/strong>&nbsp;feedback, concerns or complaints including child care referrals and parent events\/services, please contact:<\/p>\n\n\n\n<p class=\"has-text-align-left\"><strong>COO<br><\/strong>Melinda Meyers<br><a href=\"mailto:rqueja@threadalaska.org\" target=\"_blank\" rel=\"noreferrer noopener\">mmeyers@threadalaska.org<\/a><br>907.265.3103 <\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-white-color has-red-background-color has-text-color has-background has-link-color wp-elements-b2eeabded67cb4fea0211743f20b93bc is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\">\n<h4 class=\"wp-block-heading has-white-color has-text-color\" style=\"font-style:normal;font-weight:500\">Early Educators or Early Childhood Education Programs<\/h4>\n\n\n\n<p style=\"padding-top:var(--wp--preset--spacing--30);padding-right:0;padding-bottom:var(--wp--preset--spacing--30);padding-left:0\">For&nbsp;<strong>Early Educator\/Early Childhood Program<\/strong>&nbsp;services feedback, concerns or complaints including education and training and consultation services, please contact:<\/p>\n\n\n\n<p><strong>Professional Development Director <br><\/strong>Jen Clark<br><a href=\"mailto:jclark@threadalaska.org\" target=\"_blank\" rel=\"noreferrer noopener\">jclark@threadalaska.org<\/a><br><a href=\"tel:907-265-3124\">907.265.3124<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-white-color has-red-background-color has-text-color has-background has-link-color wp-elements-70e6680fa462edb7d7a070594dac5b50 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\">\n<h4 class=\"wp-block-heading has-white-color has-text-color\">Learn &amp; Grow<\/h4>\n\n\n\n<p class=\"has-white-color has-text-color\">For&nbsp;<strong>Learn &amp; Grow<\/strong>&nbsp;feedback concerns or complaints, please contact:<\/p>\n\n\n\n<p class=\"has-text-align-left\"><strong>Early Childhood Systems Director<br><\/strong>Meghan Johnson<br><a href=\"mailto:mjohnson@threadalaska.org\" target=\"_blank\" rel=\"noreferrer noopener\">mjohnson@threadalaska.org<\/a><br><a href=\"tel:907-265-3104\">907.265.3104<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-white-color has-red-background-color has-text-color has-background has-link-color wp-elements-d403744f5efc1839c1b477dcef14afd2 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\">\n<h4 class=\"wp-block-heading has-white-color has-text-color\">Alaska SEED<\/h4>\n\n\n\n<p>For&nbsp;<strong>Alaska SEED<\/strong>&nbsp;including the Registry and financial reimbursement\/award services feedback, concerns or complaints, please contact:&nbsp;<\/p>\n\n\n\n<p><strong>Early Childhood Systems Director<br><\/strong>Meghan Johnson<br><a href=\"mailto:mjohnson@threadalaska.org\" target=\"_blank\" rel=\"noreferrer noopener\">mjohnson@threadalaska.org<\/a><br><a href=\"tel:907-265-3104\">907.265.3104<\/a><\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":31700,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-32782","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaints &amp; 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